Technician friend not the worker

Kojo intended to allow his friend, whom he employed, to exchange numbers with his client after completing a project,.he wanted the client to send the project pictures to him. Kojo felt secure in that exchange. Months later, Kojo had an issue with the worker that we call not agreeing with each other.

A few days later, Kojo’s worker, who had taken the client’s number, called the client with the intention of undermining Kojo’s integrity regarding a previous issue. The client, having heard the worker’s complaints, then contacted Kojo about a matter that the client should not have been aware of.

1. Some professionals don’t see friends as workers so they don’t engage them in some hard field activities.
2. Workers are not eligible to have certain conversations with the client that involve the work. All conversations should be between the foreman, PR supervisors, HR, or the boss.
3. Certain relationships that engage  with your client and worker which  involve dating, the worker  must not be involved in that and must be scold if caught  in such act 

Kojo is in a position where he must address the issue with both the client and his worker. Here are some recommended steps he could take:

●Clarify the Situation with the Client: Kojo should reach out to the client to clarify any misunderstandings. He should explain that the complaints made by the worker do not reflect his professional standards. They also do not reflect the quality of the work.

●Address the Employee’s Behavior: Kojo needs to have a candid discussion with his worker. He should talk about the inappropriateness of undermining him in front of clients. It’s important to set clear boundaries and expectations regarding professional conduct and communication.

●Rebuild Trust with the Client: Kojo should take proactive steps to reassure the client. He needs to demonstrate his commitment to quality and integrity. This might include providing updates on ongoing projects, soliciting feedback, or assuring them that their concerns are taken seriously.

●Implement Better Communication Protocols: Kojo might consider establishing clearer guidelines on communication

The call came as a surprise. He felt that he should have considered his friend a worker. He realized his client contact was as valuable as his skills.

Building worker-client relationships goes beyond the ways we all need to learn and improve. If you don’t see such people as workers, or they themselves don’t see you as their boss, desist from them.